SME-led learning
Sessions demonstrated live in native tooling by practitioners, not by a slide deck.
The people who actually run the stack, working through what actually breaks. Eight hours, nine sessions, and a room full of operators in Midtown Manhattan.
Convened by Rocket Fuel Factory with
Rocket Fuel Factory pulls the channel into one room for practical sessions run by people who do the work. Morning is hands-on technical. Afternoon is running the business. Nothing on stage is a product pitch.
Sessions demonstrated live in native tooling by practitioners, not by a slide deck.
Six tables on people, margin, delivery, founder bottleneck, and legal exposure.
Lunch and a two-hour reception built for conversations that outlive the badge.
Run of show
One track, no parallel sessions, so nobody has to choose.
Doors open, badges out, coffee on. Ease in, meet the room, and settle before the first session opens the day.
The settings that are not enabled by default, demonstrated live in Intune, Entra, and the M365 admin surfaces. Hands-on throughout, focused on device security and data protection, closing with applying these settings at scale across multiple tenants.
JD John Duprey, CyberDrain
Quick reset between deep dives. Coffee, water, and a chance to compare notes with the person next to you.
How a technical change becomes a business requirement a client actually understands. The translation layer between how and why.
AC Ashley Cooper, CyberDrain DB Dustin Bolander, CyberDrain IW Ileana Wu, Microsoft
Full lunch on site, no separate ticket. Built for real conversations between operators, vendors, and speakers before the afternoon starts.
A short look at what is new from Lenovo.
AE Arsalan Eizadirar, Lenovo HT Henry Timm, Rocket Fuel Factory
A fast tour of the five failure modes that quietly cap every growing MSP: people, margin, delivery, the founder, and legal exposure. Framing for everything that follows.
HT Henry Timm, Rocket Fuel Factory
Why hiring and pricing take down MSPs long before technology does, and the operating habits that keep both from silently eroding as headcount grows.
DS Dawn Sizer DS Dave Sizer, Rocket Fuel Factory
Practical automation patterns that let a service team absorb more clients and more work without the usual jump in headcount, ticket queues, or burnout.
TF Tim Fournet, Rewst
Short reset before the fireside. Grab water, stretch, and swap thoughts on the morning sessions with the room.
An honest conversation between two operators who have grown mature MSPs about how to scale the business without scaling the founder into the ground.
EB Erik Boles, Vosa AB Atul Bhagat, BASE Solutions
Why your MSA, SOWs, and AUP are load-bearing systems, not paperwork. What actually protects an MSP when things go wrong, and the clauses to fix before they matter.
BG Bradley Gross, Law Office of Bradley Gross, P.A.
Last reset before roundtables. Refill, regroup, and pick which table you want to work at.
Six small-group tables where attendees pick a topic, work through a real problem, and leave with next steps instead of notes. Not a panel, not a Q&A.
DS Dawn Sizer, Rocket Fuel Factory
One takeaway from each roundtable, then a short close on what to actually try in the next 30 days before the reception opens.
HT Henry Timm, Rocket Fuel Factory
Food, drinks, and the part of the day where the real conversations happen.
On the mic
Senior Developer, CyberDrain
Core developer on CIPP and the IntuneForMSPs initiative, turning multi-tenant M365 security into something MSPs can actually operate at scale.
LinkedInCOO, CyberDrain · VP of Community, Rewst
Fifteen-plus years in the IT channel turning operational chaos into scalable systems. Long-time admin in MSPGeek and CyberDrain, and a builder of AI-driven MSP workflows.
LinkedInPartnerships, CyberDrain · Founder, Beltex Insurance
MSP owner turned cyber-insurance operator. Spent years translating what actually breaks in an MSP into policies, contracts, and business decisions clients understand.
LinkedInCEO, Phantom Technology Solutions · Co-Founder, Rocket Fuel Factory
Two decades on the front lines of MSP delivery and cybersecurity. GTIA Cybersecurity Executive Council Vice Chair and community connector across the channel.
LinkedInCEO, 3rd Element Consulting · Co-Founder, Rocket Fuel Factory
Longtime MSP owner-operator with hard-won lessons on how people and margin quietly break a growing service business before anything technical does.
LinkedInCOO, 3rd Element Consulting · Co-Founder, Rocket Fuel Factory
Operator who has rebuilt more MSPs than most people have visited. Focused on financial control, delivery discipline, and getting founders out of the bottleneck seat.
LinkedInAutomation Evangelist, Rewst
Twenty-plus years in IT and cybersecurity, former CISO, and the founding leader of Rewst's Robotic Operations Center. Practical automation for MSPs that need to do more without adding bodies.
LinkedInFounder, Vosa
Marketer and storyteller who has spent his career pulling MSPs out of the sea of sameness. Focused on positioning, brand, and the human side of scaling a services business.
LinkedInPresident and CEO, BASE Solutions
Runs a mature MSP serving law firms and professional services out of the DC metro. Vocal advocate for community-driven security standards and holding the channel accountable.
LinkedInFounder and President, Law Office of Bradley Gross, P.A.
One of the leading legal voices in the MSP channel. Adjunct Professor for Corporate Cybersecurity Practices and a fixture on the MSP stage for how contracts actually protect your business.
LinkedInWorldwide MSP Strategy Manager, Lenovo
Leads Lenovo's global MSP program and the Lenovo 360 for MSP journey. Long-time channel operator focused on the tools MSPs actually need to grow.
LinkedInMade possible by
Vendor partners who fund the room, the food, and the reception so attendance stays free and content stays independent.
Co-sponsors
Rocket Fuel Factory runs curated Global Sync Meetups across the year. Partners get face time with operators, no pitch slot required.
In good company
Rocket Fuel Factory runs alongside the operator communities that already shape the channel. If you show up in these rooms, we already know a few of the same faces.
Logistics
421 W 54th St
New York, NY 10019
Questions
No. This is a community gathering with SME-led learning. Some presenters work for vendors, but the content is curated and educational only.
Business casual is the standard.
Yes. Every attendee needs their own registration so we can hold the seat and plan catering.
The venue sits two blocks from the A/C/E at 50th Street, with bus service on 9th Ave. Parking in Midtown is a premium, so travel wisely.
Reply to your registration confirmation with the details and we will accommodate you.
Free to attend, lunch and reception included, no pitches on stage.
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